SYSTEM ADMINISTRATOR

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SYSTEM ADMINISTRATOR

 
Location: Tyndall AFB,, Florida
ID Number: #TBMCS2020

SYSTEM ADMINISTRATOR

Tyndall AFB, Florida

Must Have a Top Secret-SBI Clearance

 

The contractor shall install, configure, administer, and maintain C2 operating systems and systems servers to ensure appropriate level of availability. The contractor shall maintain these systems to meet the systems uptime (fully operational) rates appropriate to the criticality of the system (mission critical, mission essential, and mission support). The Government will provide the equipment and supplies required to ensure such uptime rates. The uptime expectations are defined below:

Essential Duties:

  • Load C2 system application software and patches as distributed by Weapon System (WS) PMO, and specified Coalition enclave designated approving authority (DAA). This includes the application of all prescribed or approved anti-virus, Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG), and Information Assurance Vulnerability Alert (IAVAs) to assigned systems. Compliance will be reported to the COR and 601st AOC Information Assurance (IA) offices as patches are delivered and in accordance with the QASP.
  • Provide Weapon System/TBMCS, C2, AN-USQ163 AOC WS and Coalition network(s) related operational and technical assistance in areas including, but not limited to, system and network administration, network security, monitoring of system performance, system applications, patch installations and configurations, system services and maintenance, and similar related technical support functions. Specific tasking in these areas may be generated by either the local site or major command (MAJCOM) representative. The contractor will validate system applications patches, installations, and configurations by performing quarterly reviews of the WS SPO Work Authorization listing, software platform database and comparing that database content to the current system configuration.
  • Assist the Air Combat Command (ACC), Langley Air Force Base, Virginia, Weapon System/TBMCS, and AN-USQ163 AOC WS help desks to provide a variety of technical expertise and support by performing installation, upgrade, and administration of hardware and software for Weapon System/TBMCS, C2, and AN-USQ163 AOC WS systems in deployable and fixed garrison environments, as well as troubleshooting and resolving operating system, network, and application problems as required to ensure system operational capability.
  • Assess correct and in range performance and utilization of installed Weapon System/TBMCS, C2, AN-USQ163 AOC WS and Coalition network(s) related applications affecting preparation and or distribution of Air Tasking Orders (ATO), as well as performing trouble reporting and basic troubleshooting functions.
  • Perform maintenance and sustainment of all Weapon System/TBMCS and Coalition network(s) instances within the scope of the 601 AOC, spread across four (4) secure domains for 600 personnel at the 601st AOC. One (1) of these Weapon System/TBMCS instances is located at the physically separate Emergency Relocation Site (ERS) and requires frequent maintenance with spin-up and spin-down visits. ERS visits shall follow a strict schedule to ensure site preparedness and availability:
  • Site stand-up visit during the second quarter each year. This visit is intended to bring the site up from a cold status to a warm or hot status during critical hurricane season months.
  • Periodic health assessment and system update visits as needed during hurricane season, totaling no more than nine trips per year.
  • Contingency activation trip to site to bring systems up for site activation. This visit should only occur if an ERS move decision is directed from AFNORTH leadership.
  • Site stand-down visit after 1 Jan of each year in order to bring the site down from a warm or hot status to a cold status.
  • Attend Weapon System/TBMCS, C2, AN-USQ163 AOC WS and any applicable Coalition network(s) follow-on applications of refresher training at specific contractor or government-designated locations to be determined at the time of training scheduling.
  • Maintain Weapon System/TBMCS, C2, AN-USQ163 AOC WS and Coalition network(s) applications documentation as designated, notices, and other related data, and integrate into local unit training activities. Maintain current library of installed TBMCS systems, C2, and AN-USQ163 AOC WS including commercial off the shelf (COTS) documentation, Load Software Users Manuals, Version Description Documents, and similar materials.
  • Conduct interoperability testing for all local variance requests for new capabilities by both the 601st AOC and AFNORTH staffs.
  • Troubleshoot all user and client account issues on Weapon System/TBMCS/Coalition networks, related server and network storage devices, Command and Control Common Client (C2CC) machines for AFNORTH and 601st AOC. The contractor shall respond to system outages IAW system outage response timelines so far as the Government provides the equipment and supplies to affect such timelines. The response timelines are as follows:
  • Provide maintenance support to more than 60 remote sites with C2 connectivity. As the Subject Matter Experts (SMEs), the contractor shall act as Tier 1, first look help desk support for these remotes sites.
  • Perform periodic preventive maintenance of all systems assigned and will establish new preventive maintenance inspections and schedules as new systems health concerns arise that require regular attention.
  • Provide regular periodic and event driven updates to the COR, and Communications Director of Operations (DO) regarding system status and health. This status will be reviewed by the CFP daily.
  • Participate in staff, end-of-day, Configuration Requirements Board (CRB), project, and requirements meetings as required in order to communicate planned tasks, systems status, and issues to the entirety of the maintenance staff and leadership.
  • Direct, perform, and coordinate AOC WS and Coalition network(s) end-to-end validation tests as required.
  • Establish and modify AOC WS and Coalition network(s) profiles and permissions to meet AOC divisions, cells, or team requirements.
  • Install, configure, and maintain C2 system workstations within the scope of Mission Systems.
  • Perform periodic backup of C2 systems within the scope of Mission Systems, in coordination with Weapon System Manager (WSM), Configuration Manager (CM), AOC division chiefs or designated representatives.
  • Manage all AOC C2 servers and small computers within the scope of Mission Systems.
  • Manage user computer software configurations and tactical local area network (LAN) systems within the scope of Mission Systems.
  • Coordinate with users, workgroup managers, and CFP personnel to resolve computer software and hardware problems within the scope of Mission Systems.
  • Shall coordinate changes to the C2 systems network, computers, servers, or LAN systems within the scope of Mission Systems with CFP personnel.
  • Shall provide C2 systems administration and engineering planning, integration, implementation, and operations of equipment identified on the 601 AOC WS hardware listing within the scope of Mission Systems, in support of war, contingency and humanitarian operations, exercises, and experiments.
  • Shall provide mentorship and training to newly assigned Mission Systems C2 systems administrators and engineers as needed to ensure continued support for Weapon System/TBMCS and/or Coalition network(s) exists in their absence.
  • Shall administer C2 operating systems to ensure appropriate level of availability for Weapon System/TBMCS and/or Coalition network(s).
  • Shall develop functional checklists to assist operators with managing and using AOC database capabilities for Weapon System/TBMCS and/or Coalition network(s).

SYSTEM ADMINISTRATOR

Tyndall AFB, Florida

Must Have a Top Secret-SBI Clearance

 

The contractor shall install, configure, administer, and maintain C2 operating systems and systems servers to ensure appropriate level of availability. The contractor shall maintain these systems to meet the systems uptime (fully operational) rates appropriate to the criticality of the system (mission critical, mission essential, and mission support). The Government will provide the equipment and supplies required to ensure such uptime rates. The uptime expectations are defined below:

Essential Duties:

  • Load C2 system application software and patches as distributed by Weapon System (WS) PMO, and specified Coalition enclave designated approving authority (DAA). This includes the application of all prescribed or approved anti-virus, Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIG), and Information Assurance Vulnerability Alert (IAVAs) to assigned systems. Compliance will be reported to the COR and 601st AOC Information Assurance (IA) offices as patches are delivered and in accordance with the QASP.
  • Provide Weapon System/TBMCS, C2, AN-USQ163 AOC WS and Coalition network(s) related operational and technical assistance in areas including, but not limited to, system and network administration, network security, monitoring of system performance, system applications, patch installations and configurations, system services and maintenance, and similar related technical support functions. Specific tasking in these areas may be generated by either the local site or major command (MAJCOM) representative. The contractor will validate system applications patches, installations, and configurations by performing quarterly reviews of the WS SPO Work Authorization listing, software platform database and comparing that database content to the current system configuration.
  • Assist the Air Combat Command (ACC), Langley Air Force Base, Virginia, Weapon System/TBMCS, and AN-USQ163 AOC WS help desks to provide a variety of technical expertise and support by performing installation, upgrade, and administration of hardware and software for Weapon System/TBMCS, C2, and AN-USQ163 AOC WS systems in deployable and fixed garrison environments, as well as troubleshooting and resolving operating system, network, and application problems as required to ensure system operational capability.
  • Assess correct and in range performance and utilization of installed Weapon System/TBMCS, C2, AN-USQ163 AOC WS and Coalition network(s) related applications affecting preparation and or distribution of Air Tasking Orders (ATO), as well as performing trouble reporting and basic troubleshooting functions.
  • Perform maintenance and sustainment of all Weapon System/TBMCS and Coalition network(s) instances within the scope of the 601 AOC, spread across four (4) secure domains for 600 personnel at the 601st AOC. One (1) of these Weapon System/TBMCS instances is located at the physically separate Emergency Relocation Site (ERS) and requires frequent maintenance with spin-up and spin-down visits. ERS visits shall follow a strict schedule to ensure site preparedness and availability:
  • Site stand-up visit during the second quarter each year. This visit is intended to bring the site up from a cold status to a warm or hot status during critical hurricane season months.
  • Periodic health assessment and system update visits as needed during hurricane season, totaling no more than nine trips per year.
  • Contingency activation trip to site to bring systems up for site activation. This visit should only occur if an ERS move decision is directed from AFNORTH leadership.
  • Site stand-down visit after 1 Jan of each year in order to bring the site down from a warm or hot status to a cold status.
  • Attend Weapon System/TBMCS, C2, AN-USQ163 AOC WS and any applicable Coalition network(s) follow-on applications of refresher training at specific contractor or government-designated locations to be determined at the time of training scheduling.
  • Maintain Weapon System/TBMCS, C2, AN-USQ163 AOC WS and Coalition network(s) applications documentation as designated, notices, and other related data, and integrate into local unit training activities. Maintain current library of installed TBMCS systems, C2, and AN-USQ163 AOC WS including commercial off the shelf (COTS) documentation, Load Software Users Manuals, Version Description Documents, and similar materials.
  • Conduct interoperability testing for all local variance requests for new capabilities by both the 601st AOC and AFNORTH staffs.
  • Troubleshoot all user and client account issues on Weapon System/TBMCS/Coalition networks, related server and network storage devices, Command and Control Common Client (C2CC) machines for AFNORTH and 601st AOC. The contractor shall respond to system outages IAW system outage response timelines so far as the Government provides the equipment and supplies to affect such timelines. The response timelines are as follows:
  • Provide maintenance support to more than 60 remote sites with C2 connectivity. As the Subject Matter Experts (SMEs), the contractor shall act as Tier 1, first look help desk support for these remotes sites.
  • Perform periodic preventive maintenance of all systems assigned and will establish new preventive maintenance inspections and schedules as new systems health concerns arise that require regular attention.
  • Provide regular periodic and event driven updates to the COR, and Communications Director of Operations (DO) regarding system status and health. This status will be reviewed by the CFP daily.
  • Participate in staff, end-of-day, Configuration Requirements Board (CRB), project, and requirements meetings as required in order to communicate planned tasks, systems status, and issues to the entirety of the maintenance staff and leadership.
  • Direct, perform, and coordinate AOC WS and Coalition network(s) end-to-end validation tests as required.
  • Establish and modify AOC WS and Coalition network(s) profiles and permissions to meet AOC divisions, cells, or team requirements.
  • Install, configure, and maintain C2 system workstations within the scope of Mission Systems.
  • Perform periodic backup of C2 systems within the scope of Mission Systems, in coordination with Weapon System Manager (WSM), Configuration Manager (CM), AOC division chiefs or designated representatives.
  • Manage all AOC C2 servers and small computers within the scope of Mission Systems.
  • Manage user computer software configurations and tactical local area network (LAN) systems within the scope of Mission Systems.
  • Coordinate with users, workgroup managers, and CFP personnel to resolve computer software and hardware problems within the scope of Mission Systems.
  • Shall coordinate changes to the C2 systems network, computers, servers, or LAN systems within the scope of Mission Systems with CFP personnel.
  • Shall provide C2 systems administration and engineering planning, integration, implementation, and operations of equipment identified on the 601 AOC WS hardware listing within the scope of Mission Systems, in support of war, contingency and humanitarian operations, exercises, and experiments.
  • Shall provide mentorship and training to newly assigned Mission Systems C2 systems administrators and engineers as needed to ensure continued support for Weapon System/TBMCS and/or Coalition network(s) exists in their absence.
  • Shall administer C2 operating systems to ensure appropriate level of availability for Weapon System/TBMCS and/or Coalition network(s).
  • Shall develop functional checklists to assist operators with managing and using AOC database capabilities for Weapon System/TBMCS and/or Coalition network(s).

 

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