Technical Support Analyst #25971
|Location: Atlanta, Georgia|
|ID Number: ##25971|
Technical Support Analyst
Long term Contract
'-Defines, redesigns, and documents operations processes and procedures.
-Gathers, develops, coordinates, and maintains requirements for operations projects from initial phase to final implementation, ensuring deliverables meet requirements.
-Maintains and communicates operations project status and issues.
-Participates in evaluations of operations tools, facilities, and technology.
-Partners with project teams and business users regarding new systems development to ensure that operations standards are followed and prepares the operations staff to provide support
-Partners with support staff and vendors to ensure that existing systems comply with operations configurations and performance standards.
-Partners with application teams and business users to establish service level agreements for operations functions.